Crum & Forster Partners with Convr to Enable Straight-Through Processing in Surplus & Specialty Lines

Leading national commercial P&C carrier selects Convr’s AI solution to assist in digitizing the submission intake process

CHICAGO (April 6, 2021) - Convr, the leading Artificial Intelligence (AI) company enabling a frictionless commercial underwriting experience, announced today that Crum & Forster, a national P&C carrier providing specialty and standard commercial insurance products for nearly two centuries, will use Convr’s d3 IntakeTM to power the digital underwriting experience when processing new business submissions.

“Partnering with Convr is a big step in helping us achieve operational excellence, which will strengthen our relationships with brokers and agents at the same time,” said Lauren Dieterich, Senior Vice President and Head of Operations for Crum & Forster’s Surplus & Specialty Lines Division. “Convr’s d3 Intake solution will permit straight-through processing of submissions, while increasing the amount of data captured for downstream analytics and ultimately enable us to provide better quotes faster.”

Harish Neelamana, co-founder and president of Convr, added, “We’re delighted to welcome Crum & Forster to the Convr family, which already includes many of the Top 10 commercial insurers in the US. Together, we look forward to helping Crum & Forster achieve greater efficiency in their submission process, leading to a more optimal underwriting experience and superior customer outcomes.”

Convr’s solution supports all core commercial lines of business and classes. All parts of the platform are available via a highly-intuitive underwriting user desktop, as well as through system-to-system API connectors. In the workplace, Convr enables four core use cases:

  • d3 IntakeTM reads and digitizes submission paperwork, such as ACORD applications and loss runs, to reduce manual data entry
  • d3 Risk 360TM provides additional insights on risks from thousands of third-party data sources
  • d3 AnswersTM uses artificial intelligence (AI) to classify a business and respond to underwriting questions, saving significant underwriter time while improving consistency and accuracy
  • d3 Risk ScoreTM enables risk selection and prioritization to better focus downstream underwriting resources


About Convr

Convr is the leading Artificial Intelligence (AI) company that is digitally transforming commercial P&C insurance, enabling a frictionless underwriting experience. The platform has revolutionized the industry through data, discovery and decision intelligence (Data. Discovery. Decision.™). The Convr family encompasses commercial carriers of all sizes, including many of the Top 10 carriers, which use the platform to enable superior performance, optimal efficiency and world-class customer experiences. To learn more, visit Follow Convr on Twitter and LinkedIn.

About Crum & Forster 

Crum & Forster ( ) is a leading national property, casualty and accident & health insurer, wholly owned by Fairfax Financial Holdings Limited (, providing specialty insurance products through its admitted and surplus lines insurance companies. 

C&F is rated “A” (Excellent) by A.M. Best (2020). The C&F logo, C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. To learn more, follow us on Twitter and LinkedIn.




Elizabeth Epstein

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Michael McNamara

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