Case Study: Penn National Insurance Partners with Convr to Accelerate Digital Transformation in Underwriting

Customer satisfaction among small business insurance customers has dropped by 15 points during the past two years according to a recent survey from J. D. Power. The commercial P&C industry has always placed great emphasis on customer satisfaction, however, due to the changing risk exposures and customer needs, carriers need to find new ways to keep their customers happy while LAO choosing the right risks. One of the biggest return on investments of digitizing the underwriting process is to ensure customer and agent satisfaction so that a carrier can continue being successful and highly adaptable to changing circumstances. By using Convr's d3 Risk 360™ and d3 Answers™ solutions, Penn National Insurance, a leading commercial P&C carrier, has been able to not only transform its underwriting process but also remained adaptable to the changing risk exposures and customer needs.    

Introduction: For more than a century, Penn National Insurance has successfully navigated change. Founded in 1919, it now operates in 11 states through more than 1,200 independent agency operations. Though the world has changed substantially, Penn National has continued to advance in ways that fulfill its policyholders’ evolving needs. Its keys to longevity and success? A willingness to be curious, challenge assumptions, and embrace change as an opportunity for improvement....

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